Soluciones de Altura, SA de CV, with tax address at Av. Ignacio Morones Prieto ote. #914, Local 208, Col. Las Huertas, CP 67140, Guadalupe, NL México, is responsible for collecting your personal data, the use that is given to them and their protection.

How to contact us?
Privacy office: Soluciones de Altura, SA de CV
Address: Av. Ignacio Morones Prieto ote. #914, Local 208, Col. Las Huertas, Guadalupe, NL Mexico
Email: [email protected]
Phone: (81) 8122.2600

Your personal data will be used for the following purposes:

Provide the services and products required by you;
Inform about changes or new products or services that are related to the one contracted or acquired by the client;
To comply with obligations to our customers;
Evaluate the quality of the service, and carry out internal studies on consumption habits.

For the purposes indicated in this privacy notice, we may collect your personal data in different ways: when you provide it to us directly; when you visit our website or use our online services, and when we obtain information through other sources that are permitted by law.

Personal data that we collect directly.

Collecting your personal data directly is when you provide it to us by various means, when participating in our promotions or when requesting any of our services. The data that we obtain through this means may be, among others:


Personal data that we collect through your visit to our website:


Personal data we collect from other sources

We may obtain your information from other sources permitted by law, such as telephone or work directories.
The data that we obtain by these means may be, among others:


We inform you that to comply with the purposes set forth in this privacy notice, sensitive personal data will be collected and processed.
We promise that they will be treated under the strictest security measures that guarantee their confidentiality.
In accordance with what is established in article 9 of the Law in appointment, we require your express consent for the processing of your sensitive personal data, so by continuing to browse and provide your data, you accept these terms of use of the information.

You can stop receiving promotional messages by landline or cell phone by directly requesting the operator during the call, applying in the same way to stop receiving advertising postal mail. The advertising postal mail may contain instructions to opt out or you can stop receiving postal mail by calling us at +52 01 (81) 8122.2600 ext. 108. You can also stop receiving promotional emails through the "Cancel Subscription" button or by requesting it directly to the email [email protected]

You have the right to access your personal data that we have and the details of their treatment, as well as to rectify them if they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice, are being used for non-consensual purposes or the contractual or service relationship has ended, or, oppose their treatment for specific purposes.

The mechanisms that have been implemented for the exercise of these rights are through the manifestation of the respective request:
By calling (81) 8048.1500 ext. 107

Your request must contain the following information:


The deadlines to attend your request are the following:

15 working days.

For more information, please contact the privacy department by phone at (81) 8122.2600 or visit our website

At any time, you may revoke the consent you have given us for the processing of your personal data, so that we stop using them. For this, it is necessary that you submit your request by sending an email to [email protected] Your request must be accompanied by the following information: Name, Address, Telephone and Email. Within a maximum period of 15 business days we will respond to your request and we will inform you about the origin of it through an email or phone call.

Your personal data may be transferred and processed within and outside the country, by people other than this company. In that sense, your information may be shared with service providers, for promotional and sales purposes.

We undertake not to transfer your personal information to third parties without your consent, except for the exceptions provided in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, as well as to carry out this transfer in the terms established by that law. .

If you do not express your opposition for your personal data to be transferred, it will be understood that you have given your consent to do so.

  • I do not consent to my personal data being transferred under the terms indicated in this privacy notice.

By virtue of the fact that we will transfer sensitive personal data, we require your express consent, in accordance with what is established in article 9 of the Law in appointment, for which we request you indicate whether you accept this transfer:

  • I consent to my sensitive personal data being transferred in accordance with the terms and conditions of this privacy notice.

Name and autograph signature of the holder

[Electronic means or any other that is established for this purpose]

We reserve the right to make modifications or updates to this privacy notice at any time, in order to attend to new legislation, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through the following means: (i) visible advertisements in our establishments or customer service centers; (ii) brochures or brochures available in our establishments or customer service centers; (iii) on our website; (iv) or we will send them to the last email you have provided.

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including their preferences for the visualization of the pages in that server, name and password.

For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others

We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:

Your browser type and operating system.
The Internet pages you visit.
The links that follow.
The IP address.
The site you visited before entering ours.

These cookies and other technologies can be disabled

If you consider that your right to protect personal data has been harmed by any conduct of our employees or our actions or responses, you presume that in the processing of your personal data there is a violation of the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals, you may file the corresponding complaint or complaint with the IFAI, for more information visit

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